UWG Word Art

Personally Serving You-
Faster. Friendlier. Easier.

How was our service?

Effectiveness Evaluation

Business Process Redesign

2-23-05

Business & Finance Division

BPR Notes

February 23, 2005

 

Steering Committee:      Patsy Barr, Patricia Durrough, Bill Gauthier, Dan Lewis, Tom Mackel, Jerry Mock, Robin Mullinix, Cathy Osborne, Mike Renfrow, Stephanie Rooks, Bob Watkins

Guests:                         Matt Jordan, Sandra Neuse

 

  1. The meeting started at 10:00 a.m. with a BPR presentation by Theresa Jablecki-Kriel on Chemical Management.  The BPR focused on the current process for hazardous material disposal and the steps that are administered by RM/EHS to ensure compliance.  The recommendation of this committee was to place the responsibility of inventory and waste identification on the generator of the waste by utilizing a web-based manifest and labeling software. Although it is estimated that such software may increase the generator’s labor by 15 minutes, it would reduce the RM/EHS labor by 5 hours per pick-up request.  Transferring responsibility to the generator would also help to ensure compliance with EPA/EPD regulations.

 

Although larger institutions within the University System of Georgia (e.g. University of Georgia, Georgia Tech, Medical College of Georgia) have such programs, they are in the developmental phase and their needs differ.  RM/EHS contacted Onsite Systems, who estimated a price of $15,000 to RM/EHS that will modify the program currently in use at the Medical College of Georgia with maintenance fees at $1,200 per year.

 

Bill Gauthier questioned Sandra Neuse if any USG institution has been audited and if so, was any in violation?  Ms. Neuse confirmed that several institutions have been audited with Columbus State, Georgia Southern and UGA receiving penalties.  Mr. Gauthier added that in 2001, chemicals were purged causing us to jump from a small generator (220-2,200 lbs.) status to a large generator.  Mr. Gauthier thought that the Onsite System option made the most sense but wanted a separate meeting (Theresa, Mike Renfrow, Patsy Barr, and Sandra Neuse) to review the ramifications.

 

Mike Renfrow suggested that we develop a regional approach to this process.  Ms. Neuse indicated that the BOR already provides support and encourages all institutions to have a chemical management system.  Mr. Gauthier suggested that the BOR evaluate the Onsite Systems program.

 

  1. Division BPR efforts completed:

 

Core Business Process

Originating Dept.

Team Leader/

Members

Project Status

P-Card

Purchasing

Tricia Durrough

- Completed 5/19/04

- Mandate levels increased to $100 on short-term; $500 on long-term

Budget Process - Plant Allocations

Campus Planning & Facilities

Bob Watkins

Christy Anderson

Tim Cannon

Mark Gerspacher

Wanda Williams

- Completed 9/28/04

- Non value steps were eliminated by running a plant allocation at year-end rather than month-end.

-To be reviewed monthly.

Return to Work Process

Campus Planning & Facilities

Bob Watkins

Patti Stilson

Theresa-Jablecki-Kriel

- Completed 10/13/04

- New process is contingent upon cooperation of assigned physicians

- Process to be reviewed annually

Program Management

Campus Planning & Facilities

Lynn Agan

Danny Duke, Lee Jones

Tim McWhorter, Lillie Nixon, Ricky Watts, Jamie Shirey

- Completed 12/15/04

- Process has been implemented.

Civil Operating Procedures for Students (COPS)

Public Safety

Tom Mackel

Laura Bennett

- Completed 2/23/05

 Procedural changes with City and County law agencies eliminated non-value added steps.

Chemical Management

Campus Planning & Facilities

Theresa Jablecki-Kriel, Sandra Neuse, Matt Jordan, Vince Gibson, Campus Safety Committee

- Completed 2/23/05

- Separate committee to form on software issue

 

  1. Division BPR efforts in process:

 

Core Business Process

Originating Dept.

Team Leader Members

Project Status

Georgia Oglethorpe

Campus Planning & Facilities

Mike Renfrow

Lynn Agan, Theresa Jablecki-Kriel, Dan Lewis, Bob Watkins

- Application submitted 12/17/04

- Performance measures being reviewed.

- Presentation for 1/26/05

- April site visit pending review from GA Oglethorpe Assessment Team

Time and Attendance

Human Resource

Stephanie Rooks

- Met with Kronos T&A representatives

- Funds budgeted

- Develop committee to review generic issues.

- To be addressed at CBO meeting on 3/3/05.

Document Management

Business and Finance Division

Tricia Durrough/Dan Lewis Patsy Barr, Robin Mullinix, Stephanie Rooks, Bob Watkins

- 12/15/04:  Mr. Gauthier suggests that the committee meet and make recommendations & develop a report.  2nd part is to address electronic management.

- 2/14/05:  Committee met with IRP representative, Tara Pearson, to discuss record retention procedures and BOR guidelines.

-2/23/05:  See below.

Hiring Process

Public Safety

Tom Mackel

- 2/23/05:  New BPR item

Budget Management Systems, reporting (Columbus Model)

Budget

Tricia Durrough

- 12/15/04:  Mr. Gauthier stated that this is totally dependent on OIIT.  He plans to follow-up with William Bowes on 3/3/05.

PBX

Auxiliary/ITS

Jerry Mock/John Stogner

- Conversion completed 12/15/04

Higher One

Auxiliary/Budget Services

Jerry Mock

- 09/28/04:  Evaluation/assessment

- 10/13/04:  Evaluation/assessment

Meal Plan Registration

Auxiliary/ITS

Jerry Mock

- 10/13/04: Evaluating

 

  1. Document Management:  Committee met with Tara Pearson on 2/14/05 to review record retention schedules and electronic storage equipment.  Mr. Gauthier suggested that a consolidated process be defined for inventory, purging, and disposal of documents.  The plan must also include both hard copies and electronic storage.  He asked Dan Lewis to help coordinate.

 

Bob Watkins reported that he met with American Document Securities (ADS) representatives and will be planning a visit to their facility to review both filing and destruction methods.  ADS is supposed to provide him with a proposal for recyclable paper but he is hesitant as the current vendor, GBA, does it at no cost.

 

  1. Customer Satisfaction Assessments:  Reports from area directors are to be reviewed by Mr. Gauthier prior to being published on website in March 1, 2005.

 

Area

Status

Purchasing, Accounting Services, and Budget Services

Survey completed - 69 responses.  Report awaiting approval from Mr. Gauthier for posting on web by March 1st.

Human Resources

Survey completed - 49 responses.  Waiting for report from area director.

Public Safety

Survey completed - 115 responses.  Waiting for report from area director.

Auxiliary Services

Survey completed - 65 responses.  Waiting for report from area director.

Student Financial Services

Survey approved and is scheduled for 3/1/05 thru 3/15/05 through the UWG portal.

 

  1. Discussion on format to evaluate and identify cost savings from BPR and determine our direction was tabled until our next meeting.

 

  1. Adjournment.

 

 

 

Business Process Redesign | | | |

Last Modified: 3/7/2005