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Effectiveness Evaluation

Business Process Redesign

Core Business Process

Business & Finance Division

BPR Notes

September 14, 2005

 

Attendees:                    Patsy Barr, Patricia Durrough, Bill Gauthier, Dan Lewis, Tom Mackel, Jerry Mock,

Robin Mullinix, Cathy Osborne, Mike Renfrow, Stephanie Rooks

 

  1. Notes from BPR meeting of 6-22-05 meeting were distributed on 7-8-05 and 8-19-05.

 

  1. Bill Gauthier prefaced the items on the agenda by announcing that the mileage reimbursement rate had increased to 48.5 cents per mile on any travel after 9/10/05.

 

  1. Customer Satisfaction Survey Status

 

§         New Web Reports – Robin Mullinix indicated that all have been updated but will not be accessible until October.  The test server address is as follows: http://160.10.30.11/FinReports/

§         Dell and IT Audits for BITS:  Robin reported that the draft report from the IT Audit was part of our assessment. The final Report will include our response.

§         Customer Survey Subcommittee – Patsy Barr reported that the subcommittee (Patsy, Stephanie Rooks, Tricia Durrough, and Dan Lewis) has scheduled a meeting for 9/19/05.  Discussion on the purpose of the subcommittee revealed that its purpose was to review the previous surveys and make recommendations for improvements.  Tricia commented that the areas that interface with students should be performed annually whereas areas such as her department should survey every other year.  Bill added that the one of the benefits of all areas issuing surveys is that it gave us immediate feedback for improvements and it helped to enhance our annual reports. Jerry was to collect data on what should be surveyed in Auxiliary Services

§         B&F Website – Jerry Mock reported that his committee (Jerry, R. Mullinix, B. Gauthier) has met twice and have reviewed other designs – no changes have been made to the current site.  Bill requested that a staff meeting (9/28/05)  be held in two weeks concerning this issue.

§         Public Safety – A report was submitted by Tom Mackel concerning some of the main issues identified in the survey responses.  It has been added to the end of the notes. 

Discussion on the “No Turn Right” sign attached to the traffic signal at the intersection of Maple Street and West Georgia Drive led to additional traffic concerns with the new light to be installed at Forrest Drive and Maple Street. 

 

  1. Division BPR efforts in process:

 

Core Business Process

Originating Dept.

Team Leader Members

Project Status

Time and Attendance

Human Resource

Stephanie Rooks

- Met with Kronos T&A representatives

- Funds budgeted

- Develop committee to review generic issues.

- To be addressed at CBO meeting on 3/3/05.

-3/30/05:  On hold pending BOR action

Document Management

Business and Finance Division

Dan Lewis - Tricia Durrough Patsy Barr, Robin Mullinix, Stephanie Rooks, Bob Watkins

-Template has been designed for 6/22/05 meeting.

- Inventories have been received from Linda Smith, CP&F, and Human Resources

Hiring Process

Public Safety

Tom Mackel

Diane Shackleford

Laura Bennett

Charlie Marlar

- 2/23/05:  New BPR item

- 3/30/05:  To be completed in June

Budget Management Systems, reporting (Columbus Model)

Budget

Tricia Durrough

- 12/15/04:  Mr. Gauthier stated that this is totally dependent on OIIT.  He plans to follow-up with William Bowes on 3/3/05.

- 03/30/05:  Pending BOR action.

Document Management

 

§         Department inventories are due to Dan Lewis by October 1, 2005.  Inventories have already been received from Linda Smith, CP&F, and Human Resources.

§         Purchasing has sent documents to the outside storage contractor.  Issues on box labels, legends, and forms are still being reviewed.

§         Dan has been named the coordinator to represent B&F.

 

Human Resources

 

§         Time and Attendance – Bill indicated that at some point, the USG will be purchasing this system.  Dan questioned if this system affects just hourly or all staff.  Stephanie replied that everyone at the hourly level will scan in and that issues (leave) concerning salaried faculty and staff will need to be addressed.  Changes in FLSA regulations may also impact the system implementation as several classifications may be modified for employees that are not in supervisory positions.

 

 

  1. Bill asked Dan to contact him regarding condensing BPR report.

 

  1. 2005-2006 BPR’s:

 

The purpose behind the following bulleted items is for each area in B&F to begin institutionalizing BPR:

 

    • Each Department should select core processes from the 2001 BPR effort to review for the next 3-5 years.
    • Determine which of those processes to work on for the coming fiscal year.
    • Develop a schedule/calendar for implementation and completion.  Send this to Dan by 10/12/05.
    • BPR section of the website should be updated quarterly.
    • Due to UWG’s role in helping Hurricane Katrina victims, Emergency Response was recommended as a BPR for Public Safety to consider.

 

  1. Best Practices

 

·         SACUBO deadline is 9-15-05. 

·         The four submissions that have been prepared are GA Oglethorpe; Chemical Waste Management; B&F BPR 04-05 efforts; and Customer Satisfaction Surveys.

 

  1. DRAC

 

DRAC was initiated in 2002 as a requirement for SAC.  Reviews have been submitted on the Internal Auditor and Campus Planning and Facilities.  Human Resources is the next area to submit and Stephanie had a draft for Bill to review.

 

  1. Next Meeting

 

The BPR meeting is scheduled for October 19, 2005 at 10:00a.m

 

Awaiting Public Safety Response

Business Process Redesign | | | |

Last Modified: 9/28/2005